Shipping policy

How much is shipping?

Shipping cost depends on the item ordered, where the order is shipped to, and the shipping method you choose. You will be able to view the shipping cost during the checkout process before confirming your order.

Free Ground Shipping for orders above $30 for United States and selected EU countries:

Austria, Belgium, Denmark, France, Germany, Netherlands.

International Shipments

Shipments to addresses outside the United States may incur customs and brokerage fees once the shipments reaches the customer's country. All customs clearing, duties and taxes are NOT included in the shipping charges and are the responsibility of the customer. Customs policies differ from country to country; we have no control over these charges and cannot predict what they may be. If the shipments are received and the customs/brokerage fees are not paid, we reserve the right to bill the customer for the fees. Customs charges through FedEx that are not paid and are reverted back to us will be charged to the customer. If the customer refuses to pay the fees and the shipment is returned to us, the customer will be billed the return shipping charges and any additional fees.

When will my order ship?

Orders placed after 12pm PST will be processed the next business day. Most orders ship within 1-2 business days if the items ordered are in stock and if payment is received without a problem. Orders requiring USPS services and international orders may take 3-5 business days for special processing and shipping. If any delay is expected, the customer will be informed of the expected date of delivery.

When will my order arrive?

Delivery time includes order processing and shipping time. You may view the shipping time estimate for each shipping method during the checkout process. Processing time is 1-2 business days. (Saturday, Sunday, and Holidays are excluded in calculating delivery time.) We are not liable for failure to deliver by a date specified by the carrier.

What shipping methods do you offer?

You are given the available options at checkout. The standard shipping method is by FedEx. We reserve the right to use other shipping methods where appropriate.

Do you ship to APO/FPO addresses?

Yes. APO and FPO addresses are shipped to via USPS Priority service. USPS estimates delivery time to be 10-15 days depending on the location of the addressee. Orders requiring USPS services may take 3-5 business days for special processing and shipping. Sorry, we do not ship to PO Boxes.